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Guide-for-CWG-Ops-Team-"On-Call": Difference between revisions
Guide-for-CWG-Ops-Team-"On-Call" (view source)
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== Key Responsibilities == | == Key Responsibilities == | ||
* Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation abuse policy]], and [[Reporting guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions. | * Mastodon Moderation | ||
** Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation abuse policy]], and [[Reporting guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions. | |||
** Decisions to silence or suspend instances should be posted to [[Defederation of instances]] | |||
** If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss. | |||
* | * Check for new applications | ||
** Check for new Member [https://git.coop/social.coop/community/operations/-/issues applications] | |||
* | ** Check [https://www.loomio.com/g/ibncxoDR/membership_requests Loomio] applications | ||
** Check [https://wiki.social.coop/wiki/Adding_New_Users_to_Meet.coop Meet.Coop] applications | |||
* Mastodon Communications | |||
** Toot announcements and welcomes from the official account, and respond to inquiries. | |||
* Check for [https://git.coop/social.coop/community/operations/-/issues | ** Checked for messages, and at least one announcement/post should be made from it, at least once per week. | ||
* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context. | * At the end of your week, if there are any outstanding issues, message the next on-call person to provide context. | ||