Reporting guide: Difference between revisions

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Reporting guide (view source)

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Added CWG Ops Team (instead of moderators) and added link to Mastodon documentation (deleting prompt for screenshot of reporting mechanism)

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-'''How to report Code of Conduct violations'''
+== How to report [[Code of conduct|Code of Conduct]] violations ==
 Social.Coop is based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility and caring for others.
@@ Line 7: / Line 7: @@
 We would rather get "false alarms" than have Code of Conduct violations go unaddressed.
-If you think someone is violating the Code of Conduct, please report them to the social.coop moderators.
+If you think someone is violating the Code of Conduct, please report them to the social.coop CWG Ops Team.
-<screenshot of Mastodon's reporting interface>
+Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation].
-Click "report @[user]".
+== What happens after I make a report? ==
-Or DM someone on the Community Moderation Team:  You can include screenshots, links, and any other context that will help us understand the situation.
+You will get an automated email acknowledging that we've received it. We will do our best to get back to you within 24 hours (understanding that people live in different time zones, have different schedules, etc.).
-'''What happens after I make a report?'''
+Our first priority is making sure everyone is safe. If necessary, we will:
-You will get an automated email acknowledging that we've received it. We will do our best to get back to you within 24 hours (understanding that people live in different time zones, have different schedules, etc.).
+* Delete, edit, or hide a problem post
+: This may be proactive to deal with the item in order to not wait for the person to take care of it, or this may be necessary when the person will not voluntarily address the item
+* Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize
+* Publicly tell the violator(s) to knock it off, delete/redact, or apologize
+* Mute or block the violator(s)
-Our first priority is making sure everyone is safe. If necessary, we will:
- <code>Delete, edit, or hide a problem post
- This may be proactive to deal with the item in order to not wait for the person to take care of it
- or this may be necessary when the person will not voluntarily address the item
- Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize
- Publicly tell the violator(s) to knock it off, delete/redact, or apologize
- Mute or block the violator(s)</code>
 We may delay an official response until we have dealt with the immediate situation.
 Once we have an understanding of what's going on, we will make a decision and contact you. We will take your feedback into account, but the action we take is our responsibility. This might involve:
- <code>Nothing (if we determine no violation occurred)
+* Nothing (if we determine no violation occurred)
- A temporary ban
+* A temporary ban
+* A permanent ban
- A permanent ban
+* A request for a public or private apology
+* A request to participate in mediation</code>
- A request for a public or private apology
- A request to participate in mediation</code>
 We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >
 ----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.''
+''Changes made on August 5 2023, these have not been brought to membership.''
 == Previous Versions ==
-'''[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/Reporting-Guide-v3-Release-Candidate-1 Reporting Guide v3] -''' Available as a [https://pad.disroot.org/p/Social.Coop_Reporting_Guide_v3 Disroot Pad]. Approved by membership vote on September 1, 2018. (But also challenged in a separate poll.)
+'''[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/Reporting-Guide-v3-Release-Candidate-1 Reporting Guide v3] -''' Approved by membership vote on September 1, 2018. (But also challenged in a separate poll.)
-[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/combined-reporting-docs '''Combined Reporting Guide v1'''] - Available as a [https://pad.disroot.org/p/combined-reporting-docs Disroot Pad]
+[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/combined-reporting-docs '''Combined Reporting Guide v1''']
-[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/reporting-guide-v2 Reporting Guide v2] - Also available as a [https://pad.disroot.org/p/iA1MGxaLAq# Disroot Pad]
+[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/reporting-guide-v2 Reporting Guide v2]
-[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/reporting-guide-v1 Reporting Guide v1] - Also available as a [https://pad.disroot.org/p/Social.Coop_Reporting_Guidelines_V1# Disroot Pad], and in summary as a Flowchart:
+[https://git.coop/social.coop/community/docs/-/wikis/Reporting-Guide/reporting-guide-v1 Reporting Guide v1]