View source for Guide-for-CWG-Ops-Team-"On-Call"

= Guide for CWG Ops Team "On Call" =

The social.coop instance is moderated by a rotating member of the [[Community Working Group Ops Team]] "On Call" shifts run from Sunday at 12pm GMT to 11:59am GMT the following Sunday.

== Key Responsibilities ==

* Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation Abuse Policy]], and [[Reporting Guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions.

* Decisions to silence or suspend instances should be posted to [[Defederation of instances]]

* If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.

* Toot announcements and welcomes from the official account, and respond to inquiries. The account should be checked for messages, and at least one announcement/post should be made from it, at least once per week.

* Check for new applications and on-board new members regularly to both the Mastodon instance and Loomio.

* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.

== Compensation == 

Compensation is currently set at $30 per shift covered. Submit your shift info to the spreadsheet linked in the CWG Ops Team Loomio group's description prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call. Once it is approved, you may submit an invoice to our [https://opencollective.com/socialcoop Open Collective].