Reporting guide: Difference between revisions
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==== Suspend ==== | ==== Suspend ==== | ||
Suspension is revertable within 30 days. | If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon. Suspension is revertable within 30 days. | ||
If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop. It appears that non-server members can be unsuspended at any time if the user still exists. | |||
If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop. | |||
=== What's the Custom action? === | === What's the Custom action? === | ||
==== Social.coop users ==== | ==== Social.coop users ==== | ||
[[File:Same server custom moderations.png|none|thumb]] | [[File:Same server custom moderations.png|none|thumb|Custom actions include: Warning, Freeze, Sensitive, Limit, Suspendand the ability to notify the use by email]] | ||
==== Users from other servers ==== | ==== Users from other servers ==== | ||
[[File:Mod actions other servers.png|none|thumb]] | [[File:Mod actions other servers.png|none|thumb|Custom actions for members of other servers are only: Sensitive, Limit, and Suspend. As social.coop does not have access to other users emails we cannot email them about the action. ]] | ||
== Previous Versions == | == Previous Versions == | ||
Revision as of 22:59, 6 February 2026
How to report Code of Conduct violations
Social.Coop is based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility and caring for others.
Our top priority is the safety of each of our members and our community as a whole. We will not tolerate bigotry, including fascist, racist, misogynistic, homophobic, or transphobic content and will act swiftly and decisively to protect our members from abuse.
We would rather get "false alarms" than have Code of Conduct violations go unaddressed.
If you think someone is violating the Code of Conduct, please report them to the social.coop CWG Ops Team.
Detailed instructions on how to report a user can be found in Mastodon's reporting documentation.
== What happens after I make a report? ==
You will get an automated email acknowledging that we've received it. We will do our best to get back to you within 24 hours (understanding that people live in different time zones, have different schedules, etc.).
Our first priority is making sure everyone is safe. If necessary, we will:
- Delete, edit, or hide a problem post
- This may be proactive to deal with the item in order to not wait for the person to take care of it, or this may be necessary when the person will not voluntarily address the item
- Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize
- Publicly tell the violator(s) to knock it off, delete/redact, or apologize
- Mute or block the violator(s)
We may delay an official response until we have dealt with the immediate situation.
Once we have an understanding of what's going on, we will make a decision and contact you. We will take your feedback into account, but the action we take is our responsibility. This might involve:
- Nothing (if we determine no violation occurred)
- A temporary ban
- A permanent ban
- A request for a public or private apology
- A request to participate in mediation
We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >
This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.
Changes made on August 5 2023, these have not been brought to membership.
What happens behind the scenes of a report?
When a report is Marked as Resolved, it goes into our database of closed reports, however a closed report can be reopened if needed.
What do these actions mean?
Delete
If the user is a member of social.coop, the Delete function removes the specified posts from the Fediverse.
If the user is a member of another server, the Delete function makes the specified posts no longer visible to users on social.coop.
Limit
Limited accounts are only visible to social.coop accounts that already follow them or who look them up directly.
Limited accounts can still be transferred to other servers. Sometimes we will Limit accounts on social.coop rather than Suspend so that they can move their account.
Suspend
If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon. Suspension is revertable within 30 days.
If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop. It appears that non-server members can be unsuspended at any time if the user still exists.
What's the Custom action?
Social.coop users
Users from other servers
Previous Versions
Reporting Guide v3 - Approved by membership vote on September 1, 2018. (But also challenged in a separate poll.)