Guide-for-CWG-Ops-Team-"On-Call": Difference between revisions
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* Toot announcements and welcomes from the official account, and respond to inquiries. The account should be checked for messages, and at least one announcement/post should be made from it, at least once per week. | * Toot announcements and welcomes from the official account, and respond to inquiries. The account should be checked for messages, and at least one announcement/post should be made from it, at least once per week. | ||
* Check for new applications and on-board new members regularly to the Mastodon instance, Loomio, and Meet.Coop. | * Check for [https://git.coop/social.coop/community/operations/-/issues new applications] and on-board new members regularly to the Mastodon instance, Loomio, and [https://wiki.social.coop/wiki/Adding_New_Users_to_Meet.coop Meet.Coop]. | ||
* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context. | * At the end of your week, if there are any outstanding issues, message the next on-call person to provide context. | ||
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Compensation numbers can be found on the [[Community Working Group Ops Team]] page. | Compensation numbers can be found on the [[Community Working Group Ops Team]] page. | ||
Submit your shift info to the spreadsheet linked in the CWG Ops Team Loomio group's description prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call. | Submit your shift info to the spreadsheet linked in the [https://www.loomio.com/socialcoop-community-wg-operations-team/ CWG Ops Team Loomio group's description] prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call. | ||
Once it is approved, you may submit an invoice to our [https://opencollective.com/socialcoop Open Collective]. | Once it is approved, you may submit an invoice to our [https://opencollective.com/socialcoop Open Collective]. | ||
Latest revision as of 03:23, 5 October 2024
The social.coop instance is moderated by a rotating member of the Community Working Group Ops Team "On Call" shifts run from Sunday at 12pm GMT to 11:59am GMT the following Sunday.
Key Responsibilities
- Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our Code of conduct, Federation abuse policy, and Reporting guide. Contact the person who made the report to let them know the action taken or ask follow-up questions.
- Decisions to silence or suspend instances should be posted to Defederation of instances
- If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.
- Toot announcements and welcomes from the official account, and respond to inquiries. The account should be checked for messages, and at least one announcement/post should be made from it, at least once per week.
- Check for new applications and on-board new members regularly to the Mastodon instance, Loomio, and Meet.Coop.
- At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.
Compensation
Compensation numbers can be found on the Community Working Group Ops Team page.
Submit your shift info to the spreadsheet linked in the CWG Ops Team Loomio group's description prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call.
Once it is approved, you may submit an invoice to our Open Collective.
Submitting an Invoice
Get started by using our Invoice template
Once your invoice is ready, save it as PDF and submit a new expense on Open Collective
Open Collective has a guide for Submitting an Invoice,