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Reporting guide: Difference between revisions
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== How to report [[Code of conduct|Code of Conduct]] violations == | == '''How to report [[Code of conduct|Code of Conduct]] violations''' == | ||
Social.Coop is based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility and caring for others. | Social.Coop is based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility, and caring for others. Our top priority is the safety of each of our members and our community as a whole. We will not tolerate bigotry, including fascist, racist, misogynistic, homophobic, or transphobic content, and will act swiftly and decisively to protect our members from abuse. | ||
We would rather get "false alarms" than have Code of Conduct violations go unaddressed. | We would rather get "false alarms" than have Code of Conduct violations go unaddressed. If you believe someone is violating the Code of Conduct, please report them to the '''social.coop CWG Ops Team'''. Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation]. | ||
=== <span id="report">What happens after I make a report?</span> === | |||
You will receive an automated email acknowledging that we've received your report. We will work diligently to respond to your report within 24 hours. Please note that we are an international and asynchronous team, each living in different time zones. | |||
==== '''Our priority is making sure everyone is safe. If necessary, we will:''' ==== | |||
* Delete, edit, or hide a problem post | |||
== | |||
Our | |||
* Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize | * Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize | ||
* Publicly tell the violator(s) to knock it off, delete/redact, or apologize | * Publicly tell the violator(s) to knock it off, delete/redact, or apologize | ||
* Mute or block the violator(s) | * Mute or block the violator(s) | ||
Once we have an understanding of | In certain cases, we may delay an official response until we have dealt with the immediate situation. Once we have an understanding of the situation, we will proceed with a decision and contact you. We will take your feedback into account, but the action we take is our responsibility. | ||
'''Potential outcomes may include:''' | |||
* Nothing (if we determine no violation occurred) | * Nothing (if we determine no violation occurred) | ||
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* A request to participate in mediation</code> | * A request to participate in mediation</code> | ||
We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT > | |||
We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >. | |||
----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.'' | ----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.'' | ||
''Changes made on August 5 2023, these have not been brought to membership.'' | ''Changes were made on August 5 2023, these have not been brought to membership.'' | ||
== What happens behind the scenes of a report? == | |||
[[File:Header of report page.png|thumb|none|Moderators see user and report details]] | |||
When a report is Marked as Resolved, it goes into our database of closed reports, however a closed report can be reopened if needed. | |||
[[File:Posts reported section.png|thumb|none|If there's specific posts reported, they show up]] | |||
[[File:Moderator action choices.png|thumb|none|These are the actions available to moderators: Resolve, Delete, Limit, and Suspend]] | |||
=== What do these actions mean? === | |||
==== Delete ==== | |||
If the user is a member of social.coop, the Delete function removes the specified posts from the Fediverse. | |||
If the user is a member of another server, the Delete function makes the specified posts no longer visible to users on social.coop. | |||
==== Limit ==== | |||
Limited accounts are only visible to social.coop accounts that already follow them or who look them up directly. | |||
Limited accounts can still be transferred to other servers. Sometimes we will Limit accounts on social.coop rather than Suspend so that they can move their account. | |||
==== Suspend ==== | |||
If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon. Suspension is revertable within 30 days. | |||
If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop. It appears that non-server members can be unsuspended at any time if the user still exists. | |||
=== What's the Custom action? === | |||
==== Social.coop users ==== | |||
[[File:Same server custom moderations.png|none|thumb|Custom actions include: Warning, Freeze, Sensitive, Limit, Suspendand the ability to notify the use by email]] | |||
==== Users from other servers ==== | |||
[[File:Mod actions other servers.png|none|thumb|Custom actions for members of other servers are only: Sensitive, Limit, and Suspend. As social.coop does not have access to other users emails we cannot email them about the action. ]] | |||
== Previous Versions == | == Previous Versions == | ||