Social.coop

Guide-for-CWG-Ops-Team-"On-Call": Difference between revisions

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== Key Responsibilities ==
== Key Responsibilities ==


* Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation abuse policy]], and [[Reporting guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions.
* Mastodon Moderation
** Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation abuse policy]], and [[Reporting guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions.
** Decisions to silence or suspend instances should be posted to [[Defederation of instances]]
** If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.


* Decisions to silence or suspend instances should be posted to [[Defederation of instances]]
* Check for new applications
 
** Check for new Member [https://git.coop/social.coop/community/operations/-/issues applications] 
* If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.
** Check [https://www.loomio.com/g/ibncxoDR/membership_requests Loomio] applications
 
** Check [https://wiki.social.coop/wiki/Adding_New_Users_to_Meet.coop Meet.Coop] applications
* Toot announcements and welcomes from the official account, and respond to inquiries. The account should be checked for messages, and at least one announcement/post should be made from it, at least once per week.
* Mastodon Communications
 
** Toot announcements and welcomes from the official account, and respond to inquiries.  
* Check for new applications and on-board new members regularly to the Mastodon instance, Loomio, and Meet.Coop.
** Checked for messages, and at least one announcement/post should be made from it, at least once per week.


* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.
* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.
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