Guide-for-CWG-Ops-Team-"On-Call": Difference between revisions

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== Key Responsibilities ==
== Key Responsibilities ==


* Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation abuse policy]], and [[Reporting guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions.
* Mastodon Moderation
** Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our [[Code of conduct]], [[Federation abuse policy]], and [[Reporting guide]]. Contact the person who made the report to let them know the action taken or ask follow-up questions.
** Decisions to silence or suspend instances should be posted to [[Defederation of instances]]
** If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.


* Decisions to silence or suspend instances should be posted to [[Defederation of instances]]
* Check for new applications
** Check for new Member [https://git.coop/social.coop/community/operations/-/issues applications] 
** Check [https://www.loomio.com/g/ibncxoDR/membership_requests Loomio] applications
** Check [https://wiki.social.coop/wiki/Adding_New_Users_to_Meet.coop Meet.Coop] applications
* Mastodon Communications
** Toot announcements and welcomes from the official account, and respond to inquiries.
** Checked for messages, and at least one announcement/post should be made from it, at least once per week.


* If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.
* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.


* Toot announcements and welcomes from the official account, and respond to inquiries. The account should be checked for messages, and at least one announcement/post should be made from it, at least once per week.
== Compensation ==


* Check for new applications and on-board new members regularly to both the Mastodon instance and Loomio.
Compensation numbers can be found on the [[Community Working Group Ops Team]] page.  


* At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.
Submit your shift info to the spreadsheet linked in the [https://www.loomio.com/socialcoop-community-wg-operations-team/ CWG Ops Team Loomio group's description] prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call.
 
Once it is approved, you may submit an invoice to our [https://opencollective.com/socialcoop Open Collective].
== Submitting an Invoice ==


== Compensation ==
Get started by using our [https://cloud.disroot.org/s/9RGXZ26jYeTPeeC Invoice template]


Compensation is currently set at $30 per shift covered. Submit your shift info to the spreadsheet linked in the CWG Ops Team Loomio group's description prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call. Once it is approved, you may submit an invoice to our [https://opencollective.com/socialcoop Open Collective].
Once your invoice is ready, save it as PDF and [https://opencollective.com/socialcoop/expenses/new submit a new expense] on Open Collective<blockquote>Open Collective has a guide for [https://docs.opencollective.com/help/expenses-and-getting-paid/submitting-expenses#invoices Submitting an Invoice], </blockquote>

Latest revision as of 19:03, 4 December 2024

The social.coop instance is moderated by a rotating member of the Community Working Group Ops Team "On Call" shifts run from Sunday at 12pm GMT to 11:59am GMT the following Sunday.

Key Responsibilities

  • Mastodon Moderation
    • Review reports made through the Mastodon platform ASAP, and decide on a course of action guided by our Code of conduct, Federation abuse policy, and Reporting guide. Contact the person who made the report to let them know the action taken or ask follow-up questions.
    • Decisions to silence or suspend instances should be posted to Defederation of instances
    • If a case feels ambiguous enough that you don't feel comfortable acting alone on it, DM your fellow Ops Team members to discuss.
  • Check for new applications
  • Mastodon Communications
    • Toot announcements and welcomes from the official account, and respond to inquiries.
    • Checked for messages, and at least one announcement/post should be made from it, at least once per week.
  • At the end of your week, if there are any outstanding issues, message the next on-call person to provide context.

Compensation

Compensation numbers can be found on the Community Working Group Ops Team page.

Submit your shift info to the spreadsheet linked in the CWG Ops Team Loomio group's description prior to the monthly call, and compensation for the previous month will be reviewed and approved during the monthly call.

Once it is approved, you may submit an invoice to our Open Collective.

Submitting an Invoice

Get started by using our Invoice template

Once your invoice is ready, save it as PDF and submit a new expense on Open Collective

Open Collective has a guide for Submitting an Invoice,

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