Reporting guide - Revision history

Laya wanders: Changed formatting/minor word changes.

2026-02-12T00:26:26Z

Changed formatting/minor word changes.

← Older revision		Revision as of 00:26, 12 February 2026
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	== How to report [[Code of conduct\|Code of Conduct]] violations ==		== '''How to report [[Code of conduct\|Code of Conduct]] violations''' ==

	Social.Coop is based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility and caring for others.		Social.Coop is based on the values of self-help, self-responsibility, democracy, equality, equity, and solidarity. In the tradition of their founders, cooperative members believe in the ethical values of honesty, openness, social responsibility, and caring for others. Our top priority is the safety of each of our members and our community as a whole. We will not tolerate bigotry, including fascist, racist, misogynistic, homophobic, or transphobic content, and will act swiftly and decisively to protect our members from abuse.

	Our top priority is the safety of each of our members and our community as a whole. We will not tolerate bigotry, including fascist, racist, misogynistic, homophobic, or transphobic content and will act swiftly and decisively to protect our members from abuse.

	We would rather get "false alarms" than have Code of Conduct violations go unaddressed.		We would rather get "false alarms" than have Code of Conduct violations go unaddressed. If you believe someone is violating the Code of Conduct, please report them to the '''social.coop CWG Ops Team'''. Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation].

	~~If you think someone is violating the Code of Conduct, please~~ report ~~them~~ to ~~the social~~.~~coop CWG Ops Team~~.		=== <span id="report">What happens after I make a report?</span> ===
			You will receive an automated email acknowledging that we've received your report. We will work diligently to respond to your report within 24 hours. Please note that we are an international and asynchronous team, each living in different time zones.

	~~Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation].~~		==== '''Our priority is making sure everyone is safe. If necessary, we will:''' ====
			* Delete, edit, or hide a problem post
	~~<span id="report">~~== ~~What happens after I make a report?~~ ==~~</span>~~

	~~You will get an automated email acknowledging that we~~'~~ve received it. We will do our best to get back to you within 24 hours (understanding that people live in different time zones, have different schedules, etc.).~~

	Our ~~first~~ priority is making sure everyone is safe. If necessary, we will:

	* Delete, edit, or hide a problem post
	~~: This may be proactive to deal with the item in order to not wait for the person to take care of it, or this may be necessary when the person will not voluntarily address the item~~
	* Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize		* Privately tell the violator(s) to knock it off, delete/redact posts on Mastodon/Loomio/in Matrix chat, or apologize
	* Publicly tell the violator(s) to knock it off, delete/redact, or apologize		* Publicly tell the violator(s) to knock it off, delete/redact, or apologize
	* Mute or block the violator(s)		* Mute or block the violator(s)

	~~We may delay an official response until we have dealt with the immediate situation.~~

	Once we have an understanding of ~~what's going on~~, we will ~~make~~ a decision and contact you. We will take your feedback into account, but the action we take is our responsibility. ~~This might involve~~:		In certain cases, we may delay an official response until we have dealt with the immediate situation. Once we have an understanding of the situation, we will proceed with a decision and contact you. We will take your feedback into account, but the action we take is our responsibility.


			'''Potential outcomes may include:'''

	* Nothing (if we determine no violation occurred)		* Nothing (if we determine no violation occurred)
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	* A request to participate in mediation</code>		* A request to participate in mediation</code>

	We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >
			We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >.
	----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.''		----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.''

	''Changes made on August 5 2023, these have not been brought to membership.''		''Changes were made on August 5 2023, these have not been brought to membership.''

	== What happens behind the scenes of a report? ==		== What happens behind the scenes of a report? ==

Ansate: /* What happens behind the scenes of a report? */

2026-02-06T22:59:24Z

What happens behind the scenes of a report?

← Older revision		Revision as of 22:59, 6 February 2026
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	==== Suspend ====		==== Suspend ====
	Suspension is revertable within 30 days.		If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon. Suspension is revertable within 30 days.

	~~If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon.~~		If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop. It appears that non-server members can be unsuspended at any time if the user still exists.

	If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop.

	=== What's the Custom action? ===		=== What's the Custom action? ===

	==== Social.coop users ====		==== Social.coop users ====
	[[File:Same server custom moderations.png\|none\|thumb]]		[[File:Same server custom moderations.png\|none\|thumb\|Custom actions include: Warning, Freeze, Sensitive, Limit, Suspendand the ability to notify the use by email]]

	==== Users from other servers ====		==== Users from other servers ====
	[[File:Mod actions other servers.png\|none\|thumb]]		[[File:Mod actions other servers.png\|none\|thumb\|Custom actions for members of other servers are only: Sensitive, Limit, and Suspend. As social.coop does not have access to other users emails we cannot email them about the action. ]]

	== Previous Versions ==		== Previous Versions ==

Ansate: /* What happens behind the scenes of a report? */ custom actions

2026-02-06T22:55:58Z

What happens behind the scenes of a report?: custom actions

← Older revision		Revision as of 22:55, 6 February 2026
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	[[File:Header of report page.png\|thumb\|none\|Moderators see user and report details]]		[[File:Header of report page.png\|thumb\|none\|Moderators see user and report details]]

			When a report is Marked as Resolved, it goes into our database of closed reports, however a closed report can be reopened if needed.
	[[File:Posts reported section.png\|thumb\|none\|If there's specific posts reported, they show up]]		[[File:Posts reported section.png\|thumb\|none\|If there's specific posts reported, they show up]]

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	==== Suspend ====		==== Suspend ====
			Suspension is revertable within 30 days.

	If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon.		If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon.

	If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop.		If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop.

			=== What's the Custom action? ===

			==== Social.coop users ====
			[[File:Same server custom moderations.png\|none\|thumb]]

			==== Users from other servers ====
			[[File:Mod actions other servers.png\|none\|thumb]]

	== Previous Versions ==		== Previous Versions ==

Ansate: /* What do these actions mean? */

2026-02-06T22:46:28Z

What do these actions mean?

← Older revision		Revision as of 22:46, 6 February 2026
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	==== Delete ====		==== Delete ====
	If the user is a member of social.coop, the Delete function removes the specified posts from the Fediverse		If the user is a member of social.coop, the Delete function removes the specified posts from the Fediverse.

	If the user is a member of another server, the Delete function makes the specified posts no longer visible to users on social.coop.		If the user is a member of another server, the Delete function makes the specified posts no longer visible to users on social.coop.
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	If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon.		If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon.

	If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop		If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop.

	== Previous Versions ==		== Previous Versions ==

Ansate: /* Limit */ limits!

2026-02-06T22:45:18Z

Limit: limits!

← Older revision		Revision as of 22:45, 6 February 2026
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	==== Limit ====		==== Limit ====
			Limited accounts are only visible to social.coop accounts that already follow them or who look them up directly.

			Limited accounts can still be transferred to other servers. Sometimes we will Limit accounts on social.coop rather than Suspend so that they can move their account.

	==== Suspend ====		==== Suspend ====

Ansate: /* What happens behind the scenes of a report? */ delete and suspend descriptions

2026-02-06T22:43:09Z

What happens behind the scenes of a report?: delete and suspend descriptions

← Older revision		Revision as of 22:43, 6 February 2026
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	[[File:Posts reported section.png\|thumb\|none\|If there's specific posts reported, they show up]]		[[File:Posts reported section.png\|thumb\|none\|If there's specific posts reported, they show up]]

			[[File:Moderator action choices.png\|thumb\|none\|These are the actions available to moderators: Resolve, Delete, Limit, and Suspend]]

			=== What do these actions mean? ===

			==== Delete ====
			If the user is a member of social.coop, the Delete function removes the specified posts from the Fediverse

	~~[[File:Moderator action choices.png\|thumb\|none\|These are~~ the ~~actions available to moderators: Resolve~~, Delete, ~~Limit~~, ~~and~~ Suspend]]		If the user is a member of another server, the Delete function makes the specified posts no longer visible to users on social.coop.

			==== Limit ====

			==== Suspend ====
			If the user is a member of social.coop, the Suspend function makes it so that they can't post or interact on Mastodon.

			If the user is a member of another server, the Suspend function makes them no longer visible to users on social.coop

	== Previous Versions ==		== Previous Versions ==

Ansate: /* What happens behind the scenes of a report? */ captions and wrap text setting

2026-02-06T22:37:53Z

What happens behind the scenes of a report?: captions and wrap text setting

@@ Line 39: / Line 39: @@
 == What happens behind the scenes of a report? ==
-[[File:Header of report page.png|left|thumb]]
+[[File:Header of report page.png|thumb|none|Moderators see user and report details]]
 == Previous Versions ==

Ansate: images of report interface

2026-02-06T22:34:16Z

images of report interface

@@ Line 36: / Line 36: @@
 ----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.''
 ''Changes made on August 5 2023, these have not been brought to membership.''
 == Previous Versions ==

Hollie at 20:32, 6 December 2025

2025-12-06T20:32:07Z

← Older revision		Revision as of 20:32, 6 December 2025
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	Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation].		Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation].

	== What happens after I make a report? ==		<span id="report">== What happens after I make a report? ==</span>

	You will get an automated email acknowledging that we've received it. We will do our best to get back to you within 24 hours (understanding that people live in different time zones, have different schedules, etc.).		You will get an automated email acknowledging that we've received it. We will do our best to get back to you within 24 hours (understanding that people live in different time zones, have different schedules, etc.).

Emi: Added CWG Ops Team (instead of moderators) and added link to Mastodon documentation (deleting prompt for screenshot of reporting mechanism)

2023-08-05T16:54:49Z

Added CWG Ops Team (instead of moderators) and added link to Mastodon documentation (deleting prompt for screenshot of reporting mechanism)

← Older revision		Revision as of 16:54, 5 August 2023
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	We would rather get "false alarms" than have Code of Conduct violations go unaddressed.		We would rather get "false alarms" than have Code of Conduct violations go unaddressed.

	If you think someone is violating the Code of Conduct, please report them to the social.coop ~~moderators~~.		If you think someone is violating the Code of Conduct, please report them to the social.coop CWG Ops Team.

	~~<screenshot of~~ Mastodon's reporting ~~interface>~~		Detailed instructions on how to report a user can be found in [https://docs.joinmastodon.org/user/moderating/#report Mastodon's reporting documentation].

	~~Click "report @[user~~]".

	~~Or DM someone on the Community Moderation Team: You can include screenshots, links, and any other context that will help us understand the situation~~.

	== What happens after I make a report? ==		== What happens after I make a report? ==
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	We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >		We embrace the principles of restorative justice. We want to give people a chance to correct mistakes and learn from them. If you disagree with our final decision, you can appeal it here: < link to CMT >
	----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.''		----''This is a revised version of the Reporting Guidelines that were approved in a membership vote on 9/1/2018.''

			''Changes made on August 5 2023, these have not been brought to membership.''

	== Previous Versions ==		== Previous Versions ==